1. Who we are
This website is run by Agile ICT Limited (“Agile ICT”, “we”, “us”). We are the data controller for the personal information described in this notice.
- Registered in England and Wales, company number 06471429
- Registered office: Agile House, 2 Manor Court, Barnes Wallis Road, Segensworth, Fareham, Hampshire PO15 5TH
- Registered with the Information Commissioner’s Office (ICO), registration number Z3272573X
If you have any questions about this notice or how we use your information, email hello@agileict.co.uk, call 01329 801801 or write to us at the address above.
2. The information we collect
When you contact us
If you use the form on our contact page, we collect your name, email address, phone number (if you give it), your school and your message. When you pick your school from the list, we also record its publicly available details (such as its DfE number, URN and local authority) so we know exactly which school you mean. If you email or phone us, we keep a record of that conversation.
When your school works with us
To provide IT support, equipment and other services, we hold contact details for the staff we work with, records of support requests and visits, and the information we need to quote, invoice and keep proper business records.
While supporting a school’s IT systems, our team may come across personal information held on those systems, including information about pupils. We only access it where that’s necessary to do the job, and we handle it on the school’s instructions as its data processor, under our agreement with the school. The school remains the data controller for that information.
Email updates
If you sign up to hear from us, we use your name and email address to send you news and offers about our services. Every email includes an unsubscribe link, and you can also ask us to stop at any time.
Job applications
If you send us your CV, we use it to consider you for current and future roles. We keep it for up to 12 months unless you ask us to delete it sooner.
3. Why we use it, and our lawful basis
- Replying to enquiries and preparing quotes: our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
- Providing our services: performing our contract with your school.
- Keeping business and accounting records: complying with our legal obligations.
- Sending marketing emails: your consent, or our legitimate interest in telling existing customers about similar services. You can opt out at any time.
- Keeping our website and systems secure: our legitimate interest in running a safe, reliable service.
- Measuring how our website is used (Google Analytics): your consent, which you can withdraw at any time.
We never sell your personal information.
4. Who we share it with
We only share personal information where we need to, with:
- service providers that help us run our business, such as our email, contact form, IT and accounting providers, under contracts that require them to keep it safe;
- Google, which provides Google Analytics, if you accept analytics cookies on our website;
- suppliers and manufacturers, where needed to deliver, install or support equipment you’ve ordered;
- our professional advisers and insurers;
- the police, regulators or others where the law requires it.
Some of our providers store information outside the UK. Where they do, we make sure it’s protected by appropriate safeguards, such as a UK adequacy decision or the ICO’s approved contract terms.
5. How long we keep it
We keep personal information only for as long as we need it. Enquiries that don’t lead to any work are normally deleted within two years. Customer and financial records are kept for six years after the end of the financial year they relate to, to meet our legal obligations.
6. Keeping it safe
We’re certified under the government-backed Cyber Essentials scheme, and we use appropriate technical and organisational measures to protect personal information from loss, misuse and unauthorised access. Every member of our team is Enhanced DBS checked.
7. Cookies and our website
Our website doesn’t use cookies for advertising. With your permission, we use Google Analytics to understand how people find and use the site, such as which pages are visited, how long people stay, roughly where they are (to city level) and what type of device they use. This helps us improve the site. Google Analytics doesn’t record your full IP address, and we don’t use it to identify you.
Google Analytics only runs if you choose Accept on the cookie banner. It then sets these cookies:
_ga: tells visits apart, kept for up to 2 years;_ga_5YYCKHGQX5: keeps track of your current visit, kept for up to 2 years.
If you choose Reject, nothing is loaded from Google Analytics and these cookies aren’t set. You can change your mind at any time using Cookie settings at the bottom of every page; if you withdraw consent, we remove the analytics cookies. Google processes this information on our behalf; see Google’s privacy policy. You can also block analytics on every website with Google’s opt-out browser add-on.
Your browser also remembers a few choices on your device, which aren’t sent to us: your cookie choice (for 12 months), and, if you close the “Book your free ICT health check” button, that choice until you close the tab.
Some parts of the site load content from other companies, who will receive your IP address and browser details in order to send it to you:
- the map on our contact page is provided by Google Maps, and Google may set its own cookies (see Google’s privacy policy);
- the Parliamentary Review reader on our About page loads from public content delivery networks (cdnjs and jsDelivr) when you open it.
Our web host may also keep standard server logs, including IP addresses, for security and to keep the site running.
8. Your rights
Under UK data protection law, you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that’s wrong or incomplete;
- ask us to delete your information;
- ask us to limit how we use it, or object to us using it;
- ask us to transfer it to another organisation;
- withdraw your consent at any time, where we rely on it;
- object to direct marketing at any time.
To use any of these rights, email hello@agileict.co.uk. We’ll respond within one month, and there’s normally no charge.
9. Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
10. Changes to this notice
We may update this notice from time to time. The latest version will always be on this page.