🧑💻 IT support for schools
IT support for schools that fits around you
No support contracts. No one-size-fits-all packages. Just friendly experts and a clever banked hours system, so you only pay for the help you actually need.
What you can expect from us
Above and beyond
A personal service that sets out to delight you and goes the extra mile to fix any issue.
Expert service
Highly trained staff get more done in less time, which means lower costs for you.
Flexibility
Use as much or as little support as you need, whether onsite or remote.
Transparency
We send a report after every visit, so you can see exactly what your technician completed.
🧰 Support options
Mix and match to suit you
Pick the option that suits your school. For most schools, we recommend regular visits plus a bank of hours. Looking after several schools? See our IT support for multi-academy trusts.
| Banked hoursPay as you go, with no regular visits | Recommended📅Visits + banked hoursRegular visits, with a flexible bank | 🖥️Visits + unlimited remoteRegular visits and a bank, with unlimited remote help | |
|---|---|---|---|
| Scheduled onsite visits from your technician | ✕ | ✓ | ✓ |
| Remote and telephone support | ✓ | ||
| Emergency call‑outs | |||
| Unused visit time goes back into your bank | N/A | ✓ | ✕ |
| Hours never expire and roll over each year | ✓ | ✓ | ✓ |
| Top up your bank whenever you need | ✓ | ✓ | ✓ |
| Put your bank towards new IT equipment | ✓ | ✓ | ✓ |
| No support contract to sign | ✓ | ✓ | ✓ |
| Ask about this | Ask about this | Ask about this |
Unlimited remote support always comes with a bank of hours alongside it, which covers emergency call‑outs, extra onsite time and new equipment.
Our banked hours system
Think of it like a piggy bank for IT help
You buy a bank of support hours up front, then spend them however suits your school best:
- Onsite technician visits
- Telephone advice and remote support
- Emergency call‑outs
- Even towards buying new IT products
Don't need a visit this week? No problem. Unused time is credited straight back to your bank for when you do. And your hours never expire: they roll over year to year, so nothing is ever lost.
Try it out!
Your school's bank: 10 hours
Click a button to see how it works.
📉 Need less support
Better networks mean fewer problems
Because Agile networks are engineered to a higher standard, they're faster, more stable and simply need less fixing. That means lower support costs for your school, year after year.
We tailor every package to your school's needs. You choose how much you take, and we never dictate. Our own team also supplies and installs IT solutions for schools, from interactive panels to backup.
Find out about our networksDo I have to sign a support contract?
Nope! We don't tie any of our schools into support contracts. We'd much rather you stayed because you're delighted with us.
What happens to hours I don't use?
Nothing is ever lost. Banked hours never expire and roll over year to year, so they stay safely in your bank until you need them, whether that's for a support visit, remote help or new equipment.
How do I log a problem?
Call us on 01329 801801, email helpdesk@agileict.co.uk or log a ticket on our support portal. Need someone on your screen right now? Use remote support.
Are your technicians DBS checked?
Yes, every member of the Agile team is Enhanced DBS checked. You'll easily spot them in their bright orange shirts!
Can you help us meet the DfE’s digital standards?
Yes. We’ll review how your school compares with the DfE’s digital and technology standards, and we’ll give you a step-by-step plan to meet them.
Do you support multi-academy trusts?
Yes. We can look after every school in your trust with consistent standards, one helpdesk and support that suits each school. Find out more about our IT support for multi-academy trusts.